marcolo86
01-20-2005, 06:11 PM
Disclaimer first: I'm not doing this to favor the company I'm talking about, just expressing an opinion, because I believe there's an underestimated company amongst us.
Now my thoughts: Why is Snowjam literally "snobbed" by most skiboarders? I see everyone talking about Canon's and Mix's whilst Snowjam is rarely taken into consideration.
I just finished reading a very interesting article by Roussel over at SBMag in which he (quite rightly!) complains about the construction unreliability of some brands which's boards seem to delaminate or snap with too much ease. Roussel also mentions the short one year warrantee, which translated to effective skiing time is not more than an few weeks (as the average user won't spend more than 15 days per year on the slopes.) So if you think about it our boards technically have a warrantee of a few weeks contrarily to let's say a bicycle which can potentially be used every single one of the 365 days in a year... Anyways, back to my point, has anyone ever heard complaints by a Snowjam user? I haven't ever read anything regarding problems with Snowjam boards, and I'm starting to think that this could be a result of Snowjam also being a snowboard company, and thus having gained much know-how in terms of board construction thanks to their past.
I personally haven't tried many boards, but I'm pretty sure the Snowjams handle as well as any other 90 cm board out there, as construction is very similar and the widths make them a great park tool aswell as a great cruising/carving machine. So, why do these boards get so little credit? Paradoxically I'm starting to think that this is due to the low price (if compared to other brands) of Snowjam's, which might mistakenly be seen as being of an inferior quality due to the moderat price. Furtherly, I doubt you'll find a better deal around when it comes to those bindings, which truly are a jewel at such a price.
Last point, even when it comes to boards breaking Snowjam have dealt with me in a very honest way showing great customer-care. One of my board's core mysteriously cracked vertically and I've contacted a representative from the company sending two pictures of the damaged board. Snowjam has agreed to send over replacement boards (2 boards because graphics have changed!) without even requesting me to send over the damaged one or even asking for the reciept from where I purchased them. Company policy is I have to pay shipment costs, but how can i object to this when I'm being treated with such care?
Is Snowjam not considered because it's not a skiboard-only producer? Is this another "keep-the-money-in-the-sport"situation? Because I personally think we all need (and most importantly want!) quality boards, and I'm sure that every one of us would rather have boards which don't delaminate even if the money spent on them does not fully support our cause.
So following Roussel's thought this is just a little warning to all you company's out there: a satisfied customer is one that isn't given the chance to complain about the product, no matter where his money ends up. You can't keep on selling thanks to the "keep-the-money-in-the-sport" idea no matter how quickly the boards break, we skiboarders demand a quality board, and if the money goes back to the sport we're all more than happy, but this is of secondary importance...we're all consumers in the end. ;)
Marco.
Now my thoughts: Why is Snowjam literally "snobbed" by most skiboarders? I see everyone talking about Canon's and Mix's whilst Snowjam is rarely taken into consideration.
I just finished reading a very interesting article by Roussel over at SBMag in which he (quite rightly!) complains about the construction unreliability of some brands which's boards seem to delaminate or snap with too much ease. Roussel also mentions the short one year warrantee, which translated to effective skiing time is not more than an few weeks (as the average user won't spend more than 15 days per year on the slopes.) So if you think about it our boards technically have a warrantee of a few weeks contrarily to let's say a bicycle which can potentially be used every single one of the 365 days in a year... Anyways, back to my point, has anyone ever heard complaints by a Snowjam user? I haven't ever read anything regarding problems with Snowjam boards, and I'm starting to think that this could be a result of Snowjam also being a snowboard company, and thus having gained much know-how in terms of board construction thanks to their past.
I personally haven't tried many boards, but I'm pretty sure the Snowjams handle as well as any other 90 cm board out there, as construction is very similar and the widths make them a great park tool aswell as a great cruising/carving machine. So, why do these boards get so little credit? Paradoxically I'm starting to think that this is due to the low price (if compared to other brands) of Snowjam's, which might mistakenly be seen as being of an inferior quality due to the moderat price. Furtherly, I doubt you'll find a better deal around when it comes to those bindings, which truly are a jewel at such a price.
Last point, even when it comes to boards breaking Snowjam have dealt with me in a very honest way showing great customer-care. One of my board's core mysteriously cracked vertically and I've contacted a representative from the company sending two pictures of the damaged board. Snowjam has agreed to send over replacement boards (2 boards because graphics have changed!) without even requesting me to send over the damaged one or even asking for the reciept from where I purchased them. Company policy is I have to pay shipment costs, but how can i object to this when I'm being treated with such care?
Is Snowjam not considered because it's not a skiboard-only producer? Is this another "keep-the-money-in-the-sport"situation? Because I personally think we all need (and most importantly want!) quality boards, and I'm sure that every one of us would rather have boards which don't delaminate even if the money spent on them does not fully support our cause.
So following Roussel's thought this is just a little warning to all you company's out there: a satisfied customer is one that isn't given the chance to complain about the product, no matter where his money ends up. You can't keep on selling thanks to the "keep-the-money-in-the-sport" idea no matter how quickly the boards break, we skiboarders demand a quality board, and if the money goes back to the sport we're all more than happy, but this is of secondary importance...we're all consumers in the end. ;)
Marco.